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FAQ
FAQs
Did you spot us on social media being featured in a makeup tutorial, or stumble across our website while searching for new beauty products? Have a few questions? At COS-CASA, we believe in transparency and are happy to provide clear product, website and order information.
Browse the frequently asked questions below to learn more about our products, brand, shopping process, shipping and customer service.
COS-CASA is committed to responsible beauty practices and does not support unnecessary animal testing.
Cruelty-free status may vary by product and market. Please contact customer service if you require supporting documentation for a specific product.
Some COS-CASA products may be formulated without animal-derived ingredients, but vegan status varies by formula.
Please review the ingredient list and product description for the specific item you are considering.
COS-CASA is committed to product safety, accurate labeling and responsible cosmetic manufacturing.
For products sold in the United States, applicable U.S. cosmetic ingredient, labeling and claim requirements are considered. The FDA does not pre-approve most cosmetic products before sale.
Skin sensitivity differs from person to person. We recommend reviewing the full ingredient list and performing a patch test before first use.
Discontinue use if irritation, redness, itching or discomfort occurs.
COS-CASA focuses on quality, performance, packaging design, value, clear product information and dependable customer service.
No cosmetic product can be guaranteed to be completely allergy-free for every user.
Customers with sensitive skin or known allergies should review the ingredient list and perform a patch test.
Ingredient selections differ by product. Some formulas may be made without sulfates or parabens, while others may contain permitted cosmetic ingredients within applicable limits.
“Clean beauty” has no single universal legal definition. COS-CASA focuses on ingredient transparency, quality, safety, performance and applicable cosmetic requirements.
Depending on the product, quality-control procedures may include raw-material review, packaging inspection, filling checks, appearance checks, weight or volume checks and finished-product inspection.
Shelf life varies by formula and packaging. Many unopened cosmetics have a shelf life of about three years when stored correctly.
A PAO symbol, such as 12M, indicates the recommended period of use after opening. Always follow the information printed on the packaging.
The net weight or capacity is normally displayed on the product packaging and may also appear on the product page.
COS-CASA is committed to offering beauty products that balance quality, performance, design and affordability.
Our products are manufactured by qualified cosmetic manufacturers and undergo applicable quality-control procedures before sale.
COS-CASA aims to work with qualified manufacturers and suppliers that follow applicable product-safety, quality-control and workplace requirements.
COS-CASA welcomes suitable collaboration opportunities with creators, influencers, retailers, distributors and business partners.
Please contact us with your profile, market, audience information and proposed collaboration plan.
Click the “Unsubscribe” link at the bottom of any marketing email. Transactional emails relating to orders or account security may still be sent when necessary.
COS-CASA may occasionally offer promotional gifts, samples, discounts or social media giveaways, subject to the stated terms and availability.
COS-CASA products are manufactured in China by qualified cosmetic manufacturers selected according to product category, production capability and quality-control requirements.
Select a product, add it to your cart, proceed to checkout, enter your shipping and billing details, choose a shipping and payment method, then click “Place Order.”
COS-CASA accepts PayPal, Visa, Mastercard and American Express. Cash on delivery is not available.
Check your card details, billing address, available funds and online-payment authorization. You may also try another accepted payment method or contact your bank.
COS-CASA currently ships only within the United States. All orders are dispatched from our California warehouse.
See our Shipping Policy for details.
Orders are normally processed within 3–5 business days after payment. Orders may also be processed on weekends and U.S. public holidays.
Standard Shipping usually takes 3–7 business days after shipment. Expedited Shipping usually takes 2–4 business days after shipment.
Standard shipping is free for U.S. orders of $49 or more. Orders below $49 are charged $6.99 for standard shipping.
Tracking information will be sent to the email address used at checkout after your order ships. Allow 24–48 hours for the carrier to activate tracking.
Check your mailbox, front door, parcel locker, reception area, neighbors and building staff. Allow up to 24 hours, then contact the carrier and COS-CASA customer service.
USPS may support eligible P.O. Box, APO and FPO addresses. Availability depends on the shipping method displayed during checkout.
COS-CASA generally does not accept non-quality-related returns or exchanges.
Opened or used cosmetics cannot be returned for hygiene reasons. Unopened and unused products may only be considered with prior written authorization.
Contact us within 7 days of delivery. Visible shipping damage should preferably be reported within 48 hours.
Include your order number, product name, description of the issue and clear photos or videos of the product, carton, label and internal packaging.
Approved refunds are normally processed within 3–5 business days. Your bank or payment provider may require an additional 5–10 business days.
Please do not return any item without prior authorization. Contact customer service for the correct return address.
Email: william@asrarbeauty.com
Service hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time.
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